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Deposit and payment options

Do I need to pay a deposit for my booking?

Yes, we require all bookings to be secured by a 50% deposit payment before arrival unless you are making a last-minute reservation (less than 24 hours before the arrival date). Last-minute reservations will be required them to pay the full booking amount to secure their accommodation.
However, we usually don’t require a deposit payment from our returning guests after their first stay.

Additionally, we also require a refundable deposit to be paid when making group reservations.

Why are deposit payments necessary?

There are a number of reasons why securing your booking with a deposit payment is beneficial to both you and us as well. For one thing, this ensures that once you paid your deposit, we cannot sell that room to someone else. From our side, it gives us peace of mind that you are committed to the booking. However, it also has a security factor to it.

How can I pay for my reservation?

You have three different ways available to secure your booking with deposit payments.
– Online card payment
– EFT (Electronic Fund Transfer)
– Direct deposit

Find out more in the below FAQs.

How can I pay for my booking using a credit/debit card?

If you prefer to make your deposit payment by credit or debit card, we can offer you two ways.

Pay by card using our booking system
Your first option would be to make your reservation using our online booking system. We believe this is your best choice. Not only because you can see the room availability on the system, but you can also secure your reservation instantly.

Pay by card via online payment request
Your second choice would be to pay using an online payment request provided by PayBridge or PayGate. Once you received our quotation and are happy with the price, you can request to pay this way.
This method works very similarly to other online payments. The only difference is that we would send you the payment request link via email or WhatsApp. Then you’d be redirected to a 3D secure webpage to initiate and authorize the transaction.

How can I pay my deposit via EFT?

You are probably familiar with EFT payments (which is short for Electronic Funds Transfer). It is one of the most secure ways to pay your deposit, and it is also exceptionally convenient. However, it may be slightly more complicated and costly for international transactions. We include our banking details in all our quotations. Hence, when you are ready to secure your booking, all you need is access to your banking app on your phone or a computer to pay your deposit.

Important
You must confirm your EFT with proof of payment (POP for short). When making the EFT do the following:
1. Select the option for sending notification/proof of payment
2. Then add our email address as the recipient: [email protected]
3. Use your name or invoice number as a reference

After we received the proof of payment, we’ll send you the confirmation of your reservation. (Please take note that we do not accept photocopies or screenshots of proof of payments.)

How can I pay my deposit via Direct Deposit

Direct deposit payment is another alternative to secure your reservation. Using our banking details provided in the quotation email, you directly deposit funds to our bank account. You may do this in a bank or at an ATM.

Important
You must send a photocopy of the receipt to us as proof via email or WhatsApp message.

How do I get a refund?

In case you decide to cancel your booking for personal or other reasons, you are eligible for a refund on the deposit you paid. Assuming that you are within our free cancellation period, we will pay back 90% of your deposit amount. (There is a 10% fee that will be withheld to cover administration and bank charges.)
Depending on the method you chose to pay your deposit, we usually refund the amount within three working days. Unfortunately, the number of days may significantly increase to refund your deposit if it was an international transaction. The reversal of such transactions may take up to 21 working days.

What is your cancellation policy?

We have implemented a very flexible cancellation policy. Therefore you get a 90% refund on your deposit payment, provided that you’ve cancelled your booking over 48 hours before your arrival. (We withhold a 10% fee for bank charges and administration.)
Find out more about our cancellation policy.

If you wish to cancel your booking, please contact our reservation team, and we’ll inform you about the details of how can we get your money back.

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